Frequently Asked Questions
Local Pickup
How does local pickup work at Salt and Lavender Clothing?
Once your order is packed, you’ll receive an email with the subject line “Order is Ready for Pick-Up”. The email will include instructions to schedule your pickup. Orders are only placed in a deck bin on our porch on the day of your scheduled pickup. To schedule, reply to info@saltandlavenderclothing.com with a pickup date that works best for you. Once confirmed, you’ll receive a follow-up email confirming when your order will be available. Please note: We are not always available to set orders out on short notice, so advance notice is appreciated.
When will my order be ready for pickup?
Orders are generally ready for pickup within 24 hours of purchase and can usually be made available within that timeframe as well.
Where is the Salt and Lavender Clothing pickup location?
We are located in Muirfield, a community within Dublin, Ohio.
Shipping
Do you offer shipping or is it pickup only?
We offer both shipping and local pickup.
How long does shipping take?
Orders are typically packed and shipped within 24 hours, assuming USPS is open the next business day.
Additional information about Shippping is here.
Returns & Exchanges
What is your return or exchange policy?
Please see our full policy for important information here.
Product Questions
What sizes do Salt and Lavender Clothing items come in?
Most items are available in sizes small through large. Occasionally, we have extra-small and extra-large options. Because we source from vendors that sell clothing in pre-set lots, size selection can be limited, but we’re always looking for brands that offer broader sizing options.
How do I know what size to order?
Each product description includes fit information and our opinion whether a piece runs small, true to size, or large. We also post try-on reels in our socials. Need help? Reach out to us at info@saltandlavenderclothing.com or message us on social media.
Are your clothes true to size?
Generally, yes — most brands we carry run true to your typical clothing size. However, some pieces may fit differently. Please refer to the product descriptions for our recommendations.
Pop-Ups & Events
Do you do pop-ups or markets?
Yes! Whether you're planning a fun ladies’ night or a special event, we may be available for in-person pop-ups. We love events that promote uplifting others, celebrating women, healthy lifestyles, and self-care. We offer personalized shopping experiences for groups — either in your own space or at your business — with exclusive access to our latest collections. Contact us at here to discuss your next pop-up event.
EGift Cards
Do you offer gift cards?
Yes, you may purchase Gift Cards here and be sure to read our eGift Card FAQ.
Ambassador Program
Do you have an Ambassador Program?
Yes! Salt and Lavender Clothing partners with individuals who love our brand and want to share it with their community. We're looking for people who align with our mission, genuinely love our pieces, and want to support a small, locally-run clothing brand. Whether you're a content creator, college student, style lover, or just someone who wants to rep Salt and Lavender Clothing, we’d love to hear from you!
Learn more about our Ambassador Program here.
Customer Support
How can I contact Salt and Lavender Clothing?
Didn’t find your answer here, feel free to reach out anytime at info@saltandlavenderclothing.com. We’re happy to help!